If you have a credit balance listed due to a copayment or prepayment you will not be able to pay on your account. Please call the LVHN billing office at 484-884-1300 to make your payment.Return to Top
Please send payments to: LEHIGH VALLEY HEALTH NETWORK PO BOX 781733 PHILADELPHIA, PA 19178-1733Return to TopReturn to Top
Yes, you can pay your balance in person at any LVPG/LVHN location.Return to TopReturn to Top
Balances will appear on MyLVHN as soon as patient liability is due. Your billing statement will reflect any new balance every 30 days or at your next billing cycle.Return to Top
The Paperless Statement option will revert back to paper after a missed payment due date.Return to Top
The LVHN billing cycle is a total 4 statements during 120 days. If you require more time to pay your balance, please call our office to be set up on a payment plan. Our payment plan guidelines are a minimum payment of $25.00 a month with a maximum of three years in length.Return to Top
Please call our office at 484-884-1300 if you have new balances that have not been included in your payment plan arrangement.Return to Top
MyLVHN offers you personalized and secure online access to view portions of your medical record. It enables you to securely manage and receive information about your health.
With MyLVHN, you can:
MyLVHN is a free service offered to the patients of Lehigh Valley Health Network.Return to Top
To enroll in MyLVHN, click the "Create Account" button (on right side of this page.) To complete this online form, you will need your personal activation code. Find it on the after-visit summary you received at a recent visit with your LVPG provider. If you do not have the activation code, you can request one using this form: Request an Activation Code.
After you have your personal activation code fill out the online "Create Account" form and submit it.
You can also activate your account during a visit with your LVPG provider.
Note: You cannot use the MyLVHN smartphone app to sign up for MyLVHN. The app can only be used to log-into an already-activated MyLVHN account.
If you are a patient at an LVHN location in the Greater Hazleton, Hometown or Mountain Top area, you can use a separate patient portal called MyLVHN Hazleton to interact with your doctor and securely view your medical information online. Access MyLVHN Hazleton.Return to Top
Please call 1-844-4MY-LVHN (1-844-469-5846). Once your information is verified a new code will be sent via U.S. Postal Service mail.Return to Top
Please call us at 1-844-4MY-LVHN (1-844-469-5846) for assistance with MyLVHN.Return to Top
As part of Lehigh Valley Health Network's new electronic medical record system launch, our former patient websites have closed, including the former MyLVHN. We invite you to register for our new MyLVHN patient website. (www.MyLVHN.org)
Register for your MyLVHN account in one of three ways:
You can use a separate patient portal called MyLVHN Hazleton to interact with your doctor and securely view your medical information online. It's the same patient portal you may have been using, but now it has a new name.Return to Top
At your first appointment, your provider and his or her team will spend a little extra time ensuring information that transitioned from the previous medical record into Epic is correct. You will also be offered the opportunity to sign up for our new patient website called MyLVHN. At following appointments, your provider will add new information so your personal medical record remains up-to-date.Return to Top
Your clinical test results are released to your MyLVHN account after your physician or provider has reviewed them. This is generally within 1-12 days, depending on the length of time the test assessment process may take.Return to Top
Your provider is able to determine which types of test results are accessible through MyLVHN. Tests of a very sensitive nature are not released to MyLVHN.Return to Top
Your MyLVHN information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next appointment. Your health information is reviewed and updated in your electronic medical record at each visit.Return to Top
You will generally receive an answer within 1-3 business days. If you are experiencing a medical emergency, call 911 for immediate help. If you have an urgent medical question that is not an emergency, call your health care provider's office directly. MyLVHN offers an additional way to interact with your doctor or other provider, but is not designed to handle urgent requests or questions, and is not intended to replace regular face-to-face visits with your health care provider.Return to Top
Our paper medical records - and paper medical records nationwide - have been converting to electronic formats for many years. Electronic medical record systems help ensure your health care providers know about and understand your whole medical story; conditions or treatments that you feel may be unrelated could very well be related and important for your provider(s) to know about and work with. In addition, electronic medical record systems are required by health care reform of all hospitals and health networks in the United States. Here is an additional source of information: http://www.healthit.gov/patients-families/benefits-health-itReturn to Top
Epic was selected as LVHN's new electronic medical record (EMR) system provider because of its excellence in the field of electronic medical record services. More than half of the population of the United States - more than 180 million people - has a medical record on an Epic system. Epic provides EMR services to well-known hospital systems like: The Cleveland Clinic, Johns Hopkins Medicine, Yale-New Haven Hospital. Among health care providers in our region, Epic is used by Lancaster General Health, the Children's Hospital of Philadelphia and now Lehigh Valley Health Network.Return to Top
Electronic health records are far more secure than paper charts. Paper charts can be misplaced or lost, and can be viewed by anyone who is nearby without any way to determine who read the chart. Our electronic records provide us the ability to audit who accessed the record and exactly what parts of the record were reviewed. Only health care providers who are authorized to interact with your information will be able to do so. Personal medical information will not be accessible to all LVHN users. Additionally, your information is secured using the latest 128-bit encryption technology, which is the industry standard for protection of information.Return to Top
If you're the primary caregiver for children or an adult family member, and already have a MyLVHN account, you may receive proxy (approved guest) access to view portions of their medical information. This will be done at an appointment with your loved one to ensure only a person with an established relationship received proxy access.
To access an adult's medical information, complete this form:
To access a child's medical information, complete this form:Return to Top
No. MyLVHN offers direct access to your personal health record. Communicating about another individual's information would result in it being placed into your personal health information, not theirs. Since this information would not appear in the correct health record it could potentially jeopardize medical care for you or your family member. If you are a primary caregiver for a family member, speak with his or her provider about receiving proxy (approved guest) access to their MyLVHN account so you can view portions of their medical information and communicate with the provider on his or her behalf.Return to Top
No. Each individual must have a personal MyLVHN account to ensure medical information placed into the record is accurate for that individual.Return to Top
Appointments may be scheduled through MyLVHN with a provider (physician, certified registered nurse practitioner, physician assistant, other advanced practice clinician,) whom you have seen before as a patient. Appointment types include:
You may only schedule one appointment time per provider.Return to Top
No. Through your MyLVHN account you may schedule an appointment only with a Lehigh Valley Physician Group (LVPG) physician or other health care provider whom you have already seen as a patient.Return to Top
To schedule an appointment, log into your MyLVHN account.
To cancel an appointment, log into your MyLVHN account.
Optional: You may fill in a box with a comment about the cancellation.Return to Top
Please call us at 1-844-4MY-LVHN (1-844-469-5846) to request a new, secure password. You may also click the "Forgot password" link on the MyLVHN.org sign-in page.Return to Top
On MyLVHN, log into your account. Go to the Preferences section and select Demographics or Change Password from the dropdown box to update your information.Return to Top
MyChart Central is a hub from which you can access your MyLVHN and other MyChart accounts from other hospital networks. MyLVHN is Lehigh Valley Health Network's branded name for our electronic medical record's patient portal, commonly called MyChart at other networks. MyChart Central allows you to access any of your MyChart accounts from one central location found on MyLVHN.Return to Top
Lucy is a personal health record that gives you a permanent home to organize all of your medical information from LVHN and other organizations. You can request an updated copy of your medical record at any time and store it in Lucy. You can also add personal information about your health and choose to share it with Lehigh Valley Health Network and other hospital networks where you receive care.Return to Top
Log in to your MyLVHN account and locate Link Your Medical Records in the menu under the ‘My Medical Record tab. Click the Link Me Up with Lucy and MyChartCentral button and follow the instructions to sign up.Return to Top
After signing up, you can access MyChart Central and Lucy by selecting Link Your Medical Records from the menu in any of your MyChart accounts or your MyLVHN account. You can also access them by going to www.mychartcentral.com.Return to Top
The information that each of your health care organizations knows about you might be different, depending on the type of care they give you and when you were last seen. You can help keep all of your health care providers up to date by organizing your records in Lucy and sharing your information among all the different places where you receive care.Return to Top
Even if you have only one MyChart (or MyLVHN) account, you can still use Lucy as your personal health record. MyChart Central can provide access to your one MyChart account and Lucy with a single username and password.Return to Top
Yes. Like your MyLVHN account, MyChart Central and Lucy are password-protected and delivered via an encrypted connection to keep your health information safe from unauthorized users.Return to Top
If information in your MyLVHN account or Lucy is wrong, please call your provider's practice so we can correct it. If information from another health care organization is wrong, contact that organization to make sure your information is corrected. After the information looks right in MyLVHN and MyChart, you can get an updated copy in Lucy by requesting your chart again.Return to Top
While you are in MyChart Central or Lucy or from the MyChart Central log in page, click the Request Help hyperlink at the bottom of the screen. After you submit the form, you will receive a response via e-mail within two business days.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls his or her password, and the account cannot be accessed without that password. Further, MyLVHN uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyLVHN. Unlike conventional email, all MyLVHN messaging is done while you are securely logged into our website.Return to Top
Please review the MyLVHN Terms and Conditions page for detailed information about privacy of your information on MyLVHN.Return to Top
We aim to protect your privacy and security of your information. While logged into MyLVHN, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your MyLVHN session if you need to leave your computer for even a short period of time.Return to Top
You need access to a computer connected to the Internet and an up-to-date web browser, or a mobile device with the MyLVHN app.Return to Top
Yes. Use your smartphone's browser to visit MyLVHN.org. At the bottom of the page, tap either the Apple App Store for your iPhone or Google Play button for your Android phone. Download the free app for your system and follow the log-in procedure. Note: You cannot use the app to sign up for MyLVHN. Instead, from the front page of MyLVHN.org, follow the "create an account" instructions on the top right side of the page.Return to Top
For your security, your activation code expires after 160 days and is no longer valid after the first time you use it. If you still have problems, please call us at 1-844-4MY-LVHN (1-844-469-5846).Return to Top