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Your complete medical record will not be accessible until you have visited your doctor’s office.

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MyChart ® Epic Systems Corporation

If you're a patient at a Greater Hazleton, Hometown or Mountain Top location

You can use a separate patient portal called MyLVHN Hazleton to interact with your doctor and securely view your medical information online.
Access MyLVHN Hazleton

Download the MyLVHN App

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MyLVHN Frequently Asked Questions

Billing Questions
What if I have a credit balance?
Where do I mail my bill?
Can I pay my outstanding balance in person?
When will a balance appear on MyLVHN?
Why did I receive a paper bill after enrolling in Paperless Statement?
What payment plans does LVHN offer?
How do I have new balances placed on my payment plan?
I received care at a former Pocono Medical Center dental, occupational medicine or rehabilitation practice and do not see my bill here - why?
Enrollment Questions
What is MyLVHN?
Is there a fee to use MyLVHN?
How do I enroll in MyLVHN?
Can you send me a new MyLVHN activation code? (I have lost it, let it expire or did not receive it.)
Who do I contact if I have further questions about MyLVHN?
I had a patient portal account before with my LVPG doctor. Is this the same thing?
What should I do if I’m a patient at an LVHN location in the Greater Hazleton, Hometown or Mountain Top area?
What can I expect at my first appointment now that Epic is live?
Can I view a family member's health record in MyLVHN?
Your Medical Record
When can I see my test results in MyLVHN?
Why are certain test results not shared electronically on MyLVHN?
If some of my health information on MyLVHN is not correct, what should I do?
If I send a message to my provider using MyLVHN, when can I expect a reply?
Why are electronic medical records used?
Why did LVHN select Epic?
Is my medical information secure?
MyLVHN For My Family
Can I view a family member's health record in MyLVHN?
Can I ask questions regarding a family member from my personal MyLVHN account?
Can my spouse and I share a single MyLVHN account?
After I Have Enrolled in MyLVHN
What types of appointments may be scheduled through MyLVHN?
Can I use MyLVHN to schedule an appointment with any LVHN physician or provider?
How do I schedule an appointment with my physician or provider through MyLVHN?
How do I cancel an appointment using MyLVHN?
I forgot my password for MyLVHN. What should I do?
Where can I update my personal information on MyLVHN, such as my home address or email address, or change my password?
How do I pay my bill online?
Technical Questions
How is MyLVHN secure?
What is your privacy policy?
I was logged out of MyLVHN - what happened?
What do I need to use MyLVHN?
Can I sign into MyLVHN from my smartphone?
The activation code for MyLVHN does not work - what should I do?

What if I have a credit balance?

If you have a credit balance listed due to a copayment or prepayment you will not be able to pay on your account. Please call the LVHN billing office at 484-884-1300 to make your payment.

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Where do I mail my bill?

Please send payments to:

LEHIGH VALLEY HEALTH NETWORK
PO BOX 781733
PHILADELPHIA, PA 19178-1733

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Can I pay my outstanding balance in person?

Yes, you can pay your balance in person at any LVPG/LVHN location.

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When will a balance appear on MyLVHN?

Balances will appear on MyLVHN as soon as patient liability is due. Your billing statement will reflect any new balance every 30 days or at your next billing cycle.

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Why did I receive a paper bill after enrolling in Paperless Statement?

The Paperless Statement option will revert back to paper after a missed payment due date.

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What payment plans does LVHN offer?

The LVHN billing cycle is a total 4 statements during 120 days. If you require more time to pay your balance, please call our office to be set up on a payment plan. Our payment plan guidelines are a minimum payment of $25.00 a month with a maximum of three years in length.

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How do I have new balances placed on my payment plan?

Please call our office at 484-884-1300 if you have new balances that have not been included in your payment plan arrangement.

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I received care at a former Pocono Medical Center dental, occupational medicine or rehabilitation practice and do not see my bill here - why?

Former Pocono Medical Center dental, occupational medicine and rehabilitation practices associated with Lehigh Valley Health Network (LVHN) do not offer MyLVHN. Bills for those services can be found at LVHN Pocono Bill Pay.

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What is MyLVHN?

MyLVHN offers you personalized and secure online access to view portions of your medical record. It enables you to securely manage and receive information about your health.

With MyLVHN, you can:

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Is there a fee to use MyLVHN?

MyLVHN is a free service offered to the patients of Lehigh Valley Health Network.

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How do I enroll in MyLVHN?

To enroll in MyLVHN, click the "Create Account" button (on right side of this page.) To complete this online form, you will need your personal activation code. Find it on the after-visit summary you received at a recent visit with your LVPG provider. If you do not have the activation code, you can request one using this form: Request an Activation Code.
After you have your personal activation code fill out the online "Create Account" form and submit it.
You can also activate your account during a visit with your LVPG provider.

Note: You cannot use the MyLVHN smartphone app to sign up for MyLVHN. The app can only be used to log-into an already-activated MyLVHN account.

If you are a patient at an LVHN location in the Greater Hazleton, Hometown or Mountain Top area, you can use a separate patient portal called MyLVHN Hazleton to interact with your doctor and securely view your medical information online. Access MyLVHN Hazleton.

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Can you send me a new MyLVHN activation code? (I have lost it, let it expire or did not receive it.)

Please call 1-844-4MY-LVHN (1-844-469-5846). Once your information is verified a new code will be sent via U.S. Postal Service mail.

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Who do I contact if I have further questions about MyLVHN?

Please call us at 1-844-4MY-LVHN (1-844-469-5846) for assistance with MyLVHN.

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I had a patient portal account before with my LVPG doctor. Is this the same thing?

As part of Lehigh Valley Health Network's new electronic medical record system launch, our former patient websites have closed, including the former MyLVHN. We invite you to register for our new MyLVHN patient website. (www.MyLVHN.org)
Register for your MyLVHN account in one of three ways:

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What should I do if I'm a patient at an LVHN location in the Greater Hazleton, Hometown or Mountain Top area?

You can use a separate patient portal called MyLVHN Hazleton to interact with your doctor and securely view your medical information online. It's the same patient portal you may have been using, but now it has a new name.

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What can I expect at my first appointment now that Epic is live?

At your first appointment, your provider and his or her team will spend a little extra time ensuring information that transitioned from the previous medical record into Epic is correct. You will also be offered the opportunity to sign up for our new patient website called MyLVHN. At following appointments, your provider will add new information so your personal medical record remains up-to-date.

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Can I view a family member's health record in MyLVHN?

If you're the primary caregiver for children or an adult family member, and already have a MyLVHN account, you may receive proxy (approved guest) access to view portions of their medical information. This will be done at an appointment with your loved one to ensure only a person with an established relationship receives proxy access. If proxy access is required before your loved one has an appointment with a health care provider, you may complete a form and fax or mail it to the provider's office.
To access an adult's medical information, complete this form:
Adult - English | Adult - Spanish
To access a child's medical information, complete this form:
Minor - English | Minor - Spanish
These forms are found on the MyLVHN.org landing page in the Frequently Asked Questions section about proxy access.

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When can I see my test results in MyLVHN?

Your clinical test results are released to your MyLVHN account after your physician or provider has reviewed them. This is generally within 1-12 days, depending on the length of time the test assessment process may take.

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Why are certain test results not shared electronically on MyLVHN?

Your provider is able to determine which types of test results are accessible through MyLVHN. Tests of a very sensitive nature are not released to MyLVHN.

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If some of my health information on MyLVHN is not correct, what should I do?

Your MyLVHN information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next appointment. Your health information is reviewed and updated in your electronic medical record at each visit.

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If I send a message to my provider using MyLVHN, when can I expect a reply?

You will generally receive an answer within 1-3 business days. If you are experiencing a medical emergency, call 911 for immediate help. If you have an urgent medical question that is not an emergency, call your health care provider's office directly. MyLVHN offers an additional way to interact with your doctor or other provider, but is not designed to handle urgent requests or questions, and is not intended to replace regular face-to-face visits with your health care provider.

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Why are electronic medical records (EMRs) used?

Our paper medical records - and paper medical records nationwide - have been converting to electronic formats for many years. Electronic medical record systems help ensure your health care providers know about and understand your whole medical story; conditions or treatments that you feel may be unrelated could very well be related and important for your provider(s) to know about and work with. In addition, electronic medical record systems are required by health care reform of all hospitals and health networks in the United States. Here is an additional source of information: http://www.healthit.gov/patients-families/benefits-health-it

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Why did LVHN select Epic?

Epic was selected as LVHN's new electronic medical record (EMR) system provider because of its excellence in the field of electronic medical record services. More than half of the population of the United States - more than 180 million people - has a medical record on an Epic system. Epic provides EMR services to well-known hospital systems like: The Cleveland Clinic, Johns Hopkins Medicine, Yale-New Haven Hospital. Among health care providers in our region, Epic is used by Lancaster General Health, the Children's Hospital of Philadelphia and now Lehigh Valley Health Network.

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Is my medical information secure?

Electronic health records are far more secure than paper charts. Paper charts can be misplaced or lost, and can be viewed by anyone who is nearby without any way to determine who read the chart. Our electronic records provide us the ability to audit who accessed the record and exactly what parts of the record were reviewed. Only health care providers who are authorized to interact with your information will be able to do so. Personal medical information will not be accessible to all LVHN users. Additionally, your information is secured using the latest 128-bit encryption technology, which is the industry standard for protection of information.

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Can I view a family member's health record in MyLVHN?

If you're the primary caregiver for children or an adult family member, and already have a MyLVHN account, you may receive proxy (approved guest) access to view portions of their medical information. This will be done at an appointment with your loved one to ensure only a person with an established relationship receives proxy access. If proxy access is required before your loved one has an appointment with a health care provider, you may complete a form and fax or mail it to the provider's office.

To access an adult's medical information, complete this form:

Adult - English | Adult - Spanish

To access a child's medical information, complete this form:

Minor - English | Minor - Spanish

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Can I ask questions regarding a family member from my personal MyLVHN account?

No. MyLVHN offers direct access to your personal health record. Communicating about another individual's information would result in it being placed into your personal health information, not theirs. Since this information would not appear in the correct health record it could potentially jeopardize medical care for you or your family member. If you are a primary caregiver for a family member, speak with his or her provider about receiving proxy (approved guest) access to their MyLVHN account so you can view portions of their medical information and communicate with the provider on his or her behalf.

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Can my spouse and I share a single MyLVHN account?

No. Each individual must have a personal MyLVHN account to ensure medical information placed into the record is accurate for that individual.

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What types of appointments may be scheduled through MyLVHN?

Appointments may be scheduled through MyLVHN with a provider (physician, certified registered nurse practitioner, physician assistant, other advanced practice clinician,) whom you have seen before as a patient. Appointment types include:

  1. Well adult yearly physical exam
  2. Annual gynecologic exam
  3. Medicare yearly physical exam
  4. Welcome to Medicare physical exam
  5. Well child
  6. Sick or problem visit
  7. Other

You may only schedule one appointment time per provider.

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Can I use MyLVHN to schedule an appointment with any LVHN physician or provider?

No. Through your MyLVHN account you may schedule an appointment only with a Lehigh Valley Physician Group (LVPG) physician or other health care provider whom you have already seen as a patient.

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How do I schedule an appointment with my physician or provider through MyLVHN?

To schedule an appointment, log into your MyLVHN account.

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How do I cancel an appointment using MyLVHN?

To cancel an appointment, log into your MyLVHN account.

Optional: You may fill in a box with a comment about the cancellation.

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I forgot my password for MyLVHN. What should I do?

Please call us at 1-844-4MY-LVHN (1-844-469-5846) to request a new, secure password. You may also click the "Forgot password" link on the MyLVHN.org sign-in page.

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Where can I update my personal information on MyLVHN, such as my home address or email address, or change my password?

On MyLVHN, log into your account. Go to the Preferences section and select Demographics or Change Password from the dropdown box to update your information.

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How do I pay my bill online?

If you have received a bill from an LVPG provider for care that occurred on Feb. 18, 2015, or after, you may pay your bill through MyLVHN. If you have not yet established your MyLVHN account, you can activate it using an activation code found on:

If you have an LVPG bill balance that was created up to and including Feb. 17, 2015, please refer to your bill for billing website information.

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How is MyLVHN secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls his or her password, and the account cannot be accessed without that password. Further, MyLVHN uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyLVHN. Unlike conventional email, all MyLVHN messaging is done while you are securely logged into our website.

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What is your privacy policy?

Please review the MyLVHN Terms and Conditions page for detailed information about privacy of your information on MyLVHN.

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I was logged out of MyLVHN - what happened?

We aim to protect your privacy and security of your information. While logged into MyLVHN, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your MyLVHN session if you need to leave your computer for even a short period of time.

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What do I need to use MyLVHN?

You need access to a computer connected to the Internet and an up-to-date web browser, or a mobile device with the MyLVHN app.

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Can I sign into MyLVHN from my smartphone?

Yes. Use your smartphone's browser to visit MyLVHN.org. At the bottom of the page, tap either the Apple App Store for your iPhone or Google Play button for your Android phone. Download the free app for your system and follow the log-in procedure. Note: You cannot use the app to sign up for MyLVHN. Instead, from the front page of MyLVHN.org, follow the "create an account" instructions on the top right side of the page.

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My activation code does not work - what should I do?

For your security, your activation code expires after 160 days and is no longer valid after the first time you use it. If you still have problems, please call us at 1-844-4MY-LVHN (1-844-469-5846).

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